{"id":17,"date":"2025-07-26T14:18:27","date_gmt":"2025-07-26T14:18:27","guid":{"rendered":"https:\/\/casakai.mx\/?page_id=17"},"modified":"2025-07-26T14:34:48","modified_gmt":"2025-07-26T14:34:48","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/casakai.mx\/en\/politica-de-cancelacion\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"
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Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Hotel Casa K\u00e2i<\/strong>
<\/strong> Address<\/strong>: Morelos S\/N, Punta Zicatela, 70934 Puerto Escondido, Oaxaca
Phone<\/strong>: 55 4138 4772
Website<\/strong>: www.casakai.mx
<\/a> Email<\/strong>: reservar@casakai.com<\/p>\n

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Cancellation Policy \u2013 Casa K\u00e2i<\/strong><\/h3>\n\n

Introduction<\/strong><\/h4>\n\n

This cancellation policy outlines the terms and procedures related to the cancellation of reservations made at Casa K\u00e2i<\/strong>.
By booking a stay, you agree to comply with the following conditions.
This policy applies to all reservations made directly through Casa K\u00e2i\u2019s official website. If the accommodation is operated by another owner, it is confirmed that they agree to abide by these rules.<\/p>\n

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1. General Cancellation Conditions<\/strong><\/h3>\n\n
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  • Free Cancellation Period<\/strong>We only accept cancellations within the first 48 hours after booking.<\/li>\n\n
  • Late Cancellations<\/strong>After the first 48 hours, cancellations will incur a charge of 100% of the total reservation amount.<\/li>\n<\/ul>\n
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    2. How to Cancel Your Reservation<\/strong><\/h3>\n\n
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    • Online Cancellation<\/strong>Reservations can be canceled directly on our website. Simply log in to your account, go to your bookings, and select the cancellation option.<\/li>\n\n
    • Confirmation Email<\/strong>Once the cancellation is completed, you will receive a confirmation email. If you do not receive it, please contact us immediately.<\/li>\n<\/ul>\n
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      3. Reservation Modifications<\/strong><\/h3>\n\n
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      • Date Changes<\/strong>Date modifications are subject to availability and may incur additional charges. Please contact our team to check the conditions.<\/li>\n\n
      • Other Changes<\/strong>For changes in the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.<\/li>\n<\/ul>\n
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        4. No-Show Policy<\/strong><\/h3>\n\n
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        • No-Show Fee<\/strong>If you do not show up without prior notice or cancellation,\nthe full amount of the reservation will be charged. 100% of the total reservation amount will be charged.<\/strong>.<\/li>\n\n
        • Room Release<\/strong>Casa K\u00e2i reserves the right to release the room for the remainder of the stay if no prior communication is received.<\/li>\n<\/ul>\n
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          5. Refunds<\/strong><\/h3>\n\n
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          • Processing Time<\/strong>Applicable refunds will be processed within\na period of 7 to 10 business days. Applicable refunds will be processed within 7 to 14 business days.<\/strong> After the cancellation is confirmed, the refund will be processed to the same payment method used at the time of booking.<\/li>\n\n
          • Non-Refundable Charges<\/strong>Taxes, service fees, and additional expenses are non-refundable.<\/li>\n<\/ul>\n
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            6. Non-Refundable Reservations<\/strong><\/h3>\n\n
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            • Special Offers and Promotions<\/strong>Some promotions or discounted rates may be subject to a\nstrict non-refundable policy. non-refundable policy<\/strong>These conditions will be clearly stated during the booking process. No refunds will be issued in these cases.<\/li>\n<\/ul>\n
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              7. Assistance<\/strong><\/h3>\n\n

              For any questions or requests related to cancellations, modifications, or refunds<\/strong>, please contact us at: reservar@casakai.com<\/strong>.<\/p>\n

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              8. Changes to the Cancellation Policy<\/strong><\/h3>\n\n

              Casa K\u00e2i reserves the right to modify this cancellation policy at any time. Changes will take effect once published on our website.
              We recommend checking this page periodically.<\/p>\n

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              Thank you for choosing Casa K\u00e2i. It will be a pleasure to welcome you and make your stay unforgettable.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Pol\u00edtica de Cancelaci\u00f3n Hotel Casa K\u00e2i Direcci\u00f3n: Morelos S\/N, Punta Zicatela, 70934 Puerto Escondido, OaxacaTel\u00e9fono: 55 4138 4772Sitio web: www.casakai.mx Correo electr\u00f3nico: reservar@casakai.com Pol\u00edtica de Cancelaci\u00f3n \u2013 Casa K\u00e2i Introducci\u00f3n Esta pol\u00edtica de cancelaci\u00f3n describe los t\u00e9rminos y procedimientos relacionados con la cancelaci\u00f3n de reservas realizadas en Casa K\u00e2i.Al reservar una estancia, aceptas cumplir con …<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":11,"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":2962,"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/2962"}],"wp:attachment":[{"href":"https:\/\/casakai.mx\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}