Cancellation Policy

Hotel Casa Kâi
 Address: Morelos S/N, Punta Zicatela, 70934 Puerto Escondido, Oaxaca
Phone: 55 4138 4772
Website: www.casakai.mx
 Email: reservar@casakai.com

Cancellation Policy – Casa Kâi

Introduction

This cancellation policy outlines the terms and procedures related to the cancellation of reservations made at Casa Kâi.
By booking a stay, you agree to comply with the following conditions.
This policy applies to all reservations made directly through Casa Kâi’s official website. If the accommodation is operated by another owner, it is confirmed that they agree to abide by these rules.

1. General Cancellation Conditions

  • Free Cancellation PeriodWe only accept cancellations within the first 48 hours after booking.
  • Late CancellationsAfter the first 48 hours, cancellations will incur a charge of 100% of the total reservation amount.

2. How to Cancel Your Reservation

  • Online CancellationReservations can be canceled directly on our website. Simply log in to your account, go to your bookings, and select the cancellation option.
  • Confirmation EmailOnce the cancellation is completed, you will receive a confirmation email. If you do not receive it, please contact us immediately.

3. Reservation Modifications

  • Date ChangesDate modifications are subject to availability and may incur additional charges. Please contact our team to check the conditions.
  • Other ChangesFor changes in the number of guests or room type, please contact us directly. Additional fees may apply according to our policies.

4. No-Show Policy

  • No-Show FeeIf you do not show up without prior notice or cancellation, the full amount of the reservation will be charged. 100% of the total reservation amount will be charged..
  • Room ReleaseCasa Kâi reserves the right to release the room for the remainder of the stay if no prior communication is received.

5. Refunds

  • Processing TimeApplicable refunds will be processed within a period of 7 to 10 business days. Applicable refunds will be processed within 7 to 14 business days. After the cancellation is confirmed, the refund will be processed to the same payment method used at the time of booking.
  • Non-Refundable ChargesTaxes, service fees, and additional expenses are non-refundable.

6. Non-Refundable Reservations

  • Special Offers and PromotionsSome promotions or discounted rates may be subject to a strict non-refundable policy. non-refundable policyThese conditions will be clearly stated during the booking process. No refunds will be issued in these cases.

7. Assistance

For any questions or requests related to cancellations, modifications, or refunds, please contact us at: reservar@casakai.com.

8. Changes to the Cancellation Policy

Casa Kâi reserves the right to modify this cancellation policy at any time. Changes will take effect once published on our website.
We recommend checking this page periodically.

Thank you for choosing Casa Kâi. It will be a pleasure to welcome you and make your stay unforgettable.

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